Contact & Support
Welcome to CinemaX Africa Support. We are here to help with account issues, tickets, payments, technical support and content-related enquiries.
Customer Support
Account issues, tickets, payments and content questions.
support@cinemaxafrica.comPhone: +234 814 291 2896
General Enquiries
info@cinemaxafrica.comBusiness Partnerships
Content licensing, advertising, sponsorship and partnership opportunities.
partnerships@cinemaxafrica.comTechnical Support
App issues, streaming problems, login difficulties or bug reports.
techsupport@cinemaxafrica.comBusiness Hours
Monday – Friday
8:00 AM – 5:00 PM (WAT)
Office
CinemaX Africa
A subsidiary of SmileGeorge Entertainment
Ibadan, Oyo State, Nigeria
Frequently Asked Questions
How do I reset my password?
Use the “Forgot Password” option on the login page.
How do I buy a ticket?
Open a film, pick its screening, and pay by bank transfer, card, or from your wallet. The ticket appears under My Tickets and admits you to that screening.
Do I have a subscription to cancel?
No. CinemaX Africa charges per screening — there is nothing recurring and nothing renews automatically. Any wallet balance stays yours until you spend it.
I transferred money but my ticket has not appeared.
Bank transfers can take a few minutes to confirm. Tap verify again on the payment screen, or find the pending payment under My Tickets and verify it there. If the amount sent was less than the ticket price, no ticket is issued and the balance remains payable. Still stuck? Email support@cinemaxafrica.com with your payment reference.
How do I delete my account?
In the app: Profile → Settings → Delete Account. On the web, from your Settings page. Full details here.
How do I report a technical issue?
Email techsupport@cinemaxafrica.com with details of the issue and screenshots if available.
Thank you for choosing CinemaX Africa.
See also our Privacy Policy and Terms of Service.